Hello, I am having some trouble to access my account. I disabled my 2FA and after that they said me that I would receive an email to confirm my access, but I never received it. Since that, I am not accessing my account anymore because it seems that those e-mails never come to me (already verified spam box). I even tried to creat an another account using a diferent e-mail (but of the same domain) but again I am not receiving e-mails, it seems to be a problem with my domain and Hubspot. It seems not to be an internal server problem. Does anyone has any information that could help me, please?
Hi @TLuz,
HubSpot has a troubleshooting article specifically for that. Could you review the steps here and report back? Not receiving HubSpot system or notification emails
Best regards
Hi Karsten, thank you for your reply.
I already tried but I am not receiving any e-mail comunication from HubSpot since I tried to remove the 2FA to access, so I am unable to access this account. Steps that can be followed outside the HubSpot account, for instance, change the browser, clean cookies and cache, check the allowlist of the e-mail and search it all over the boxes, I already tried but I am still having the same problem. Is there anything else that I can try? Thanks!