Problem sending follow up email

Marketing & Content Lead Capture Tools
1

Hello. I’m fairly new to using Hubspot and I’m not sure if some options have changed on the platform recently or if it’s something I am doing wrong. I use the free option to support a client.

I created a new form and a follow-up email. On the follow-up email, I do not get an option to select the Subscription type. When I tested the form, there is an error on the newly created contact and the follow-up email is not automatically sent:

Error message: There was an issue sending an email to this contact

This recipient has unsubscribed from this subscription type or there isn’t GDPR-compliant legal basis for sending to them. Go to your email settings. Learn more.

Further information:

The GDPR requirement is turned on in the settings with the option ticked to send marketing emails only to be sent to contacts who have a legal basis.

There is a marketing email option (to receive marketing communications) active in the subscription type in the settings.

I did create another form at the start of September and that is working correctly (with the follow-up email sent to contact and contact added to the subscription type: Subscribed to the Marketing Information communication subscription). So I just don’t see what I did before to get this one to work!!

Many thanks.

2

Hi @Rflynn1007,

I just double checked, the option to edit the email subscription type is not available in the free products.

Do you have several subscription types in your portal? HubSpot might be picking one automatically – and not the one that you’re asking for consent for in the form. Could you test whether the follow-up email is sent when you checkboxes for all available subscriptions in your portal are ticked in the form?

Best regards!