Problem - Outlook desktop add-in

CRM & Sales Outlook Sales Extension
1

Hi everyone,
I’ve been having issues with the Outlook plugin integrated with HubSpot for about 72 hours now.
Specifically: when I try to add a contact, here’s what I see on the right-hand sidebar — the contact form panel doesn’t scroll down.

Is anyone else in the community experiencing the same issue?
I can’t tell if I might have changed a Windows setting on my PC, which is now preventing me from seeing the right-hand part of the HubSpot data.
The plugin itself seems to be working fine; it’s more likely that the sidebar on the right side of the screen is stuck and won’t scroll down, so I can’t work properly or input data as I should.

Gae81_0-1747036806852.png
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Is anyone else dealing with this issue?

Thanks a lot!
G@e81

2

Hey, @Gae81 :waving_hand: I moved his post to help get you more views. — Jaycee

3

Hi

Yes, I noticed this yesterday, rebooted, reconnected, and still no joy.
Did you find a solution?

4

Hi @Gae81

I had Hubspot on a chat but there was no fix.

Since then it has restarted with the scrolling function, without actively changing anything.

Hope yours get sorted!

5

Hi @Gae81 ! I’ve just experienced the same issue. Have you been able to resolve it?

6

Hi @JoannaKrasińska and welcome, it’s a pleasure to have you here!
Thank you for your post regarding the behavior you’re experiencing with the HubSpot Outlook desktop add-in.

I understand that you are also noticing that the right-hand sidebar of the Outlook HubSpot add-in won’t scroll or is stuck. Please let me know if that’s not the case.
Could you let us know your Outlook version and whether you’re on Windows or Mac? It would be helpful to know if this is happening across specific setups.
In the meantime, here are a few general troubleshooting steps (just in case you haven’t tried these already):

- Please try closing and reopening both Outlook and the HubSpot add-in.
- Restart your PC to ensure it isn’t a temporary glitch.
- If possible, check for any pending updates for Outlook or the add-in, as sometimes these issues are resolved by new releases.
- Also, try resizing the Outlook window or the sidebar, as sometimes the scroll functionality is affected by how the window is displayed.
- Lastly, if you have recently changed any Windows accessibility or display settings (like scaling or accessibility mode), reverting those temporarily could help rule them out as the cause.
Also, I’d love to check with our Top Experts and Community Members: Hi @karstenkoehler, @BarryGrennan, @ESokolova, @alourenco300 and @Gaurav_Aggarwal are you also using the Outlook desktop add-in? If yes, are you experiencing the same, please?
If you are seeing the same, could you let us know your Outlook version and whether you’re on Windows or Mac?
Thanks and have a great day!
Bérangère