Hi Community,
I have enabled a one-way Sync from Pipedrive to HubSpot for Companies and Contacts. After realizing that my data was incorrect, I deleted all the data in HS, reworked my data in Pipedrive and re-synced everything. The problem is that HS does not want to re-sync my data because the Record has been Deleted in HubSpot previously. I get the following error message:
The matching HubSpot company for this Pipedrive record was deleted. This integration doesn’t recreate deleted records. You’ll need to manually recover or recreate the record in HubSpot to start syncing.
What options do I have to start clean again?
Would delete and uninstalling the Pipedrive App and re-installing it solve the issue (which would mean I would need to start the entire mapping again). Any ideas?
Hey @AAndre9
It looks like HubSpot can’t re-sync your data because the records were previously deleted. To start clean again with Pipedrive to HubSpot sync after records were deleted in HubSpot, follow these steps:
- Check if the records you want to restore are still available in the HubSpot Recycle Bin. You can restore records the data which was correct or You can manually add the deleted companies and contacts back into HubSpot.
- Verify the data in Pipedrive to ensure that it is correct and up-to-date. This ensures that when you sync again, you are pulling in the correct information.
- Start the sync process again, ensuring that the settings align with your current data requirements.
@AAndre9 let me tell you this, theres this thing i noticed with the integration that the system keeps a table with matching ids, say this record from pipedrive corresponds with this one from hubspot, and so if that table exists, which it does, it tries to look up records you are deleting, failing miserably… to solve this you could try to remove the integration completly, if not find where (if possible) you could delete the matching table. this way you would start from a clean slate.