PHONE NUMBERS NOT IMPORTED

Smart CRM & Sales Hub Account & Settings
1

I am reaching out with an inquiry regarding a recent contact import we performed on our HubSpot CRM. We successfully imported approximately 6000 contacts, including their names and email addresses. However, we encountered an issue where the phone numbers did not get included in the import.

We understand the importance of having complete contact information in our CRM, and we would like to rectify this by adding the missing phone numbers to the imported contacts. However, manually entering each phone number one by one is not a feasible option due to the large number of contacts.

Could you please advise us on the best method or steps to add the phone numbers to these imported contacts in a more efficient and time-effective manner? Your guidance on how to resolve this issue would be greatly appreciated.

We value the support HubSpot provides and believe that having complete contact information will help us better serve our clients and improve our overall efficiency.

Thank you for your assistance, and we look forward to your prompt response.

2

Hi @MCampbell0,

When you navigate back to the import screen and scroll down a bit, you should see your import listed.

Does it show any errors? Review and troubleshoot record import errors

Best regards!

3

Hi @MCampbell0

Just adding to @karstenkoehler’s point about import errors, you said “we encountered an issue where the phone numbers did not get included in the import.” - do you mean they were on your import file but did not get imported, or they were not on your import file to begin with.

If it is the former, you should check the your past import and error file as Karsten mentioned. That will tell you what the issue was and how to fix it. Once you have update your original import file you can simply re-import that one and just update the phone number property.

I hope that helps.
Frank

4

I am also having the issue of phone numbers not importing, and I am not recieving any errors. Any ideas? Thank you

5

Hey there @rcole31259

Thank you so much for posting!

I want to share with you a knowledge base article that would help you troubleshoot this issue:

https://knowledge.hubspot.com/crm/import-and-export/set-up-import-files

I would also like to tag a few community experts who can share additional ideas. Hey there @RomyFuchs1 @franksteiner79 @SanjayKumar , I hope you’re having a great week! Any thoughts?

Thanks!

Victor

6

I’d also confirm if you did import the phone numbers, and maybe mapped them to a separate phone number property. Such as “work” or “mobile” number.