Personalised thank you message

[herbert]

Is it possible to include personalisation in a form thank you message?

eg. Thanks you [First Name] where first name is a required field in the form.

This form is embedded on a website (not Hubspot page), we then get the response from the api to display upon success.

[Florie_HM]

Hi @herbert ,

Yes, it’s possible. Just go to the thank you message and click on personalize:

Please let me know if this works!

Kind regards,

Florie

Heuvel Marketing

[gstratford]

Hello,

This is the issue I am also trying to resolve. It appears my version of hubspot currently does not have this personize menu. Can any help me understand why?

Thanks,

Greg

[TitiCuisset]

Hi @gstratford

Thank you for reaching out.

It’s not possible in the form editor at this stage but you can personalize the thank you message of a form when it’s inserted into a HubSpot page. Click on the form in your page editor and in the panel on the left you should have this option.

Hope that helps.
Have a lovely day,
Tiphaine.

[MatthieuL]

Hello

I have the same problem, I’m in the landing page creation tool and personalization token menu does not appears, any suggestions ?

[TitiCuisset]

Hi @gstratford @MatthieuL

@gstratford sorry for the late reply here, you’ll need to go to the edit panel of your form in a HubSpot Page to be able to do that

@MatthieuL

It looks like you’re using HubSpot in French, I want to let you know we have a French Community. To access it, just click on the language selector at the top left and change your language for French in the settings: you’ll then get to the FR Community.

Regarding your issue, it’s probably because you’re using a HubSpot Starter Template. These templates do not support personnalization. You’ll need Marketing or CMS Pro to be able to use personalization tokens on your pages.

Thank you!
Have a lovely day,
Tiphaine.