Hi,
I’m trying to add a first name personalisation to an email, but it isn’t working. The contact has a first name set, can’t understand why it’s not pulling it through?
Hi @CClark7,
Can you please share a screenshot of the token in the email? A common mistake is that users accidentally add a token for the first name of the owner, not the first name of the contact. These can appear very similar in the token dropdown. Make sure you’re using the right one.
How exactly are you testing? Can you share a screenshot of the first name field on the contact record and a screenshot of the email preview window for that contact? Is this just occurring for one contact or multiple?
Best regards
You are correct. Just after I posted, I realised that is what I had done 