Payments - Can we modify payment notification emails?

There was a new UI update that affects the contents of the automated emails you receive when someone makes a payment through a payment link. As someone who has multiple payment links for different campaigns, I used to be able to see what campaigns the payments were assocaited to based on the product/line item associated with the payment. Now, the emails just display the amount and the customer. If I want to know what campaign the payment is for, I have to go into Hubspot. This is a major decrease in efficiency, especially when I have up to 8 campaigns at once all receiving payments.

Can there be a way to change the layout of these emails so we can see what payment link or line item the payments are associated to? This update making the emails more minimalistic makes my life way harder, and I’m assuming I’m not alone and this affects other customers with multiple payment links.

Hey @zmiranda122 ,

The native payment notification email isn’t customizable right now, it’s a template HubSpot controls, not something exposed in account settings.

The simple workaround I’ve used for this is to build a workflow which sends an email whenever a deal payment is made.

I created a custom deal rollup property called “Number of Paid Payments”, and trigger the Deal-based workflow off of that.

Cheers,

Chris