Has anyone else seen that the payments app in HubSpot takes longer than 3 business days to get approved? Mine still has a message that it’s processing. I can’t seem to cancel and select Stripe instead either
Hey @sophs1 I haven’t seen this at all! HubSpot payments uses stripe as the processor to my knowledge. Have you reached out to HubSpot support to enquire about this?
I unfortunately don’t have access to HubSpot support. The knowledge base
doesn’t seem to address it either
Hi @sophs1,
Thanks for reaching out to the Community!
I know you had this question a while back and I just wanted to check if it’s been resolved. If not, could you share a bit more context and maybe an example with screenshots showing the steps you’re following and what you’re seeing?
Thanks so much!
Diana
The HubSpot payments tool requires approval from the HubSpot team. It says
it should’ve taken 3 business days but it’s now been a few months with no
change in status.
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Hi @sophs1,
The HubSpot payments tool is available for users with the following Hubs and tiers:
Marketing Hub: Starter, Professional, Enterprise
Sales Hub: Starter, Professional, Enterprise
Service Hub: Starter, Professional, Enterprise
Operations Hub: Starter, Professional, Enterprise
Content Hub: Starter, Professional, Enterprise
You can learn more about it here.
Alternatively, you can connect an existing Stripe account as a payment processor, which is available for all HubSpot subscriptions and is available internationally.
I hope this helps!
Diana
Hi Diana,
I have more than one of those plans but it’s not working. I also can’t seem
to “undo” my selection of HubSpot and instead select Stripe.
Hi @sophs1,
Thank you for the information. In this particular case, the best approach would be to contact support directly so they can review the issue. Since you meet the necessary requirements for it to work, sharing your screen will help them identify why it isn’t functioning as expected.
Best,
Diana