Our Service team sometimes take credit card details or other sensitive information over the phone. We obviously do not want that stored.
It would be very helpful if call recording could be turned on or off on a call-by-call basis, and even more helpful if recording could be paused and switched back on again.
I have experienced this as a customer speaking to support agents, and it seems pretty standard for large-company support teams.
We have the same problem of credit card details being taken over the phone.
This would be REALLY really helpful for us as well. Our team are unable to record any of these calls due to sensitive information being provided over the phone in the form of billing details. Would love to see a pause recording feature on HubSpot as the call recording function is so great for learning and development!
We have a need at our business to take recorded statements, which not every call will have. And ad-hoc recording would allow our team to take a recorded statement mind-call if the opportunity presents. Having the option to toggle the recording mid-call would be very beneficial to us.