My Outlook plugin used to be connected to my Inbox, but recently it was disconnected somehow. The “Connect Inbox” button does not do anything. I have tried reinstalling the Plugin but it does not change anything.
This is the only way it has ever been connected. 365 Admin approval was never granted through Hubspot, but that should not matter unless something was recently changed to force 365 Admin approval. None of my collegues have 365 Admin approval but they all have their inboxes connected.
Hey @jacobj! When you say the button does nothing, does that mean it does not open any other windows?
Could you verify that your email is connected to HubSpot? You may need to verify your account in HubSpot before the extension works again.
Your account also has access to HubSpot Support, so I recommend opening a ticket for a more thorough investigation. The Support team can access your account from the backend to get a quicker resolution.
Best,
Kennedy
Correct, when the button is clicked, it does not open another window. IT just looks like its trying to refresh the plugin, but doesnt do anything.
Was something recently changed with the extension? I have now tried this on other employees accounts and its not working on thiers either.
Thanks for that context, @jacobj! The extension shouldn’t have changed recently, but a lot of variables have to align for it to work. If you are using the O365 Add In, can you attempt to connect the plugin through your browser as opposed to the desktop app?
Best,
Kennedy
