Twice this week the Outlook Hubspot Sales extension has disconnected from my inbox, the first time i just clicked reconnect on hubspot and it fixed itself.
This time, however, I fill out all of the correct information (the exact same as what it was previously & double-checked with my mail configuration) however the connect button is greyed out and wont let me connect.
I even removed the inbox and tried reading it and still get the same issue.
greyed out connect button
@alicebubbles01 here’s a troubleshooting resource that may help. Are you using HubSpot free so you don’t have technical support? If so, I’ll tag @kvlschaefer for possible technical resources. If not, this sounds like a good case for Support.
Hey everyone!
Thanks for tagging me in, @danmoyle!
@alicebubbles01 - If you’re still experiencing this issue, could you try the following please:
- Clear the browser’s cache
- Attempt to delete the attachment in a separate browser or in incognito
- Disable any extensions or plugins within the browser
If you could try out those steps and let us know how that goes, that would be great 
Thanks!
Best,
Kristen
