In the Helpdesk, we have two options for changing the ticket name: using AI or navigating to the ticket view to rename it manually. It would be ideal to have a feature that allows renaming individually directly within the Helpdesk to save an additional click into the ticket view.
Status: Delivered
Status history
Hello! My name is Hallie, and I’m a Program Manager on the CXM Team. This is in development currently! Keep an eye out here for future updates. 
Hi again! This is now live, so you can edit the ticket name right in Help Desk. 