NPS survey

I would love to see the ability to send reminders for NPS, quite often contacts forget or are away and might not have the chance to respond initially. The response rate is quite low so a follow-up email could assist this.

Further, I would like to have more visibility on those who have not completed it, with the ability to add follow-up tasks - like call the contact to confirm NPS.

Finally if set to reoccurring, I think it would be beneficial to add a function to see when the next survey will be sent for tracking. At this stage, it is not possible to track when the survey are sent and when the next one will go without creating a property and date stamping it as an automation. This however only shows when the first NPS was sent, not the reoccurring.

Hi @Mmoseley I don’t know if you have already seen this, but you can now send automatic reminders in NPS and custom surveys. You can find this in the survey tool under “Automation”.

Best,

Isabell