Not receiving internal email notifications

Marketing & Content Hub Lists, Lead Scoring & Workflows
1

Hi there,

I have an issue with a workflow that is not sending me an internal email notification. It worked on Wednesday but today it is not working. Does anyone have an idea why?

Thanks, :blush:

Workflow:

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JPieters_0-1657190666495.png957×832 46.3 KB

Internal email:

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JPieters_1-1657190680533.png405×918 51.9 KB

2

Hi @JPieters,

Have you checked the workflow action history whether there were any errors? (When you’re in the workflow editor, click Details in the top left corner. Then find the Actions tab and filter for errors.) If there was, could you share the error message?

If there wasn’t, I’d recommend going through these troubleshooting steps: Not receiving HubSpot system or notification emails

Best regards!

3

Hi Karsten,

Thank you for your response, I was able to figure out the error in the workflow and now I can receive the internal email notifications. :grinning_face_with_smiling_eyes:

4

I have the same erroe - what was causing yours?

5

Hi @SToumazos,

Did you find the reason yet? I have the same issue.

Thanks