Not receiving any notification emails

Service Hub Tickets & Conversations
1

Haven’t been receiving any email notifications - for example when invoices have been paid, and notifications are turned on in my account. I am the admin for my organization, and have received email notifications previously when paid. Also requested an authorization yesterday for a pending transaction and haven’t received that either.

2

Hey @TreysN,

Welcome to the community!

I checked on your missing notifications and found that your email address had bounced. I’ve unbounced it on our end, so you should start receiving emails again.

Because these bounces are usually caused by local email conguration/settings, I’d suggest reviewing the article below or passing it along to your IT team to ensure that you’ve allowlisted HubSpot emails.

Hope this helps!

Sam, Community Manager

3

Hey @TreysN , Since this was working before, it sounds more like a notification delivery issue than a notification settings issue. I’d recommend checking the following:

  1. Confirm Settings > Notifications > Email are still enabled for invoice payments and approval requests.
  2. Check your Spam/Junk/Quarantine folders and ask your IT team if emails from HubSpot are being filtered or blocked.
  3. Verify your user email address is correct and hasn’t changed recently.
  4. If your organization uses an email security gateway (Microsoft 365, Proofpoint, Mimecast, etc.), have your IT team allowlist HubSpot notification emails.
  5. Ask another admin/user in the account if they’re receiving the same notifications. If nobody is, it’s likely an account-level issue.
  6. If everything above checks out, contact HubSpot Support with the approximate time of the paid invoice and authorization request so they can review the notification logs.

These steps usually help narrow down whether it’s a user-specific email delivery issue or something HubSpot Support needs to investigate. Hope this helps!

4

Thank you @stassey I can confirm that I am receiving email notifications again.

5

Yes, HubSpot Support directed me to put my request in the Community before I posted - as everything you suggested they said as well and checks out to no avail. @stassey unbounced the email address and it works now.

6

Hey @TreysN,

Thanks for confirming! I’m glad to hear your notifications are coming through again.

Have a great day!

Sam, Community Manager