Not Able to reset 2FA account for superadmin users

[DBhosale]

Hello All,

I am using a HubSpot free account, and i have two super admins for my tenant. and both 2FA was running at same devices. now, my device has been lost and am not able to reset 2FA.

When i click on the lost device, it shows the second admin account to reset the 2FA. and both accounts have been locked out.

what i can do now.

[GiantFocal]

Hi @DBhosale,

Did you keep the backup codes that HubSpot provided when you set up 2FA?

Best regards,

Abraham Ernesto