Non-hubspot forms without e-mail field don't create Contacts

Service Hub Knowledge Base Tool
1

Hello,

After submitting non-hubspot form on my website without e-mail field, Contact in Hubspot is not created. After adding e-mail field everything works like charm. I need only name and phone number fields in form, so that is a problem.

I’ve tested most of plugins from this list:

I’ve already read Use non-HubSpot forms

“Allow submissions without email addresses to create contacts” option setting is on.

HubSpot plugin in Wordpress is correctly installed.

Thank you for help!

2

Hi @Paweł,

Thanks for reaching out.

I want to tag in some thought leaders to see if they can assist with this.

Hi @matthodkinson @Krystina @Bryantworks @Mike_Eastwood, do you have any suggestions for @Pawel?

Thanks!

Jess

3

Thank you! :slightly_smiling_face: I hope someone can help, because it’s strange it doesn’t work the way it should.

4

Hi Pawel,

Annoying, I know, but it does state on that knowledge base article you’ve linked to, that you need an email field for non-HubSpot forms to work…

"For form submissions to be collected in HubSpot, your form must:

  • be a static HTML form.
  • be wrapped in HTML <form> tags.
  • not be in an <iframe>.
  • have an email input field."

I would suggest that, in most cases, a user/prospect that’s happy to submit their phone number would also be happy to provide an email address - whether you intend to use it or not. You could even go so far as to tell them on the page, that they won’t receive email from you? Just a thought.
Best of luck.

5

Silly me, I missed that crucial part :slightly_smiling_face:

Thanks for reply and advice!