My email cannot send or Receive

Marketing & Content Email Deliverability
1

I left my company for 2 years, so my email address bounced, on returning I am not able to send or receive emails in or out of Hubspot

it just says “emails to this address have bounced”

i have been back for over a year now

If I reply to a chain in hubpspot it goes into hubpost

excuse my lack of technical terms

any ideas?

2

Hi @BScanlon6,

Is your company on a paid subscription?

If so, reach out to HubSpot support in-app via chat or email (question mark item in the top menu) to request unbouncing your address.

Best regards!

3

Hi @BScanlon6 and welcome, we are so glad to have you on the HubSpot Community!
When looking internally, I could see that your email was bounced, indeed.
I have just un-bounced it for you.
You should be all set now!
If it’s still not working, as @karstenkoehler mentioned, please contact our Support Team since you are on a paid subscription.
Have a wonderful day! :sun_with_face:
Bérangère

4

no, its a trial, more the reason it sohuld not do things that put me off buying tbh

if this cannot be fixed we need to look at other apps

5

Hi @BScanlon6, Thank you for sharing your feedback. To help resolve this, I have sent you a private message.

We’re here to help you get the most out of your trial.
Thanks and have a great day!
Bérangère

6

HI Bérangère
Just as I had written
I left my company for 2 years, so my emails bounced
On my return it will not email in our out
If I enter my email to forward an email to the SEND button will never work
as attached
All my emails I copy in BCC <>
[numbers_here]@bcc.hubspot.com and it never logs
Thank you for asking
Brendan

7

@BScanlon6 how exactly are you sending this emails (from within HubSpot, using your email client etc)? Can you confirm these requirements are all met? Log email in your CRM with the BCC or forwarding address