In my outlook I have sevral email accounts and I dont want HubSpot to automaticly track email sent from all of them.
I have tried looking diffrend places for a soulution but I can not seem to find a solution for how you only turn HubSport extention on for a single account and not alle accounts in outlook.
A work around for now is to either sign out of the extension or remove it enterly and add the bcc manualy.
Do you mean to sign out of the emails I don’t want HubSpot CRM to connect with and then sign back in again - that will stop HubSpot from connecting with them?
The point of signing out would be to prevent the emails from being tracked and logged to your CRM. If that isn’t your end goal, then please let me know what is and we can find you the proper thread to connect with.
+1 - Outlook extension would be great with the ability to pick the email to be tracked, at the moment it’s useless for who has more than one email. Logging out everytime you send an email from a different account? Unacceptable for me, I have 8 accounts and only one should be tracked.
I am in the same situation and have more than 8 email accounts and I only want Hub to track 1 of the 8.
It looks like it is a limitation of the outlook plugin. It can do all or none, which is ridiculous.
Do we know for sure, that if we delete the BCC in a non-connected email, if it still tracks?
It is very annoying, because it still pops up, but again i think that is because of it being all or none with outlook. If it doesn’t track it, that might be an easy work around for now, but still stinks!
We are a Hubspot agency partner (Eniture Technology) and we often do custom software work for our clients. We are looking at developing an Outlook Client plugin for a prospect to solve the problem of not being able to select a specific email account to be tracked by Hubspot which means all email accounts including personal emails get tracked by Hubspot. As far as we can tell, the only solution now is to enter the a hubspot email address in the bcc field when you want a specific email tracked. Please email me if you would like to be kept up-to-date on our progress. James.Dunton@eniture.com. Thank you.
Hi, it is also possible by deactivating the tracking for your mails (in the settings of the outlook extension) and send them with the BCC Hubspot option or forward a mail to HubSpot with the forwarding option. You can find this options in your settings, email , email integration “log & track”
Hi as i wrote, you can deactivate the tracking options in your outlook plugin. if you want to track these mails without the plugin, you can send an email with your hubspot BCC Adress in copy. Kind regards Marc
I have deactivated the tracking and it does not solve the problem with multiple accounts. It is probably the logging feature, since it adds the Hubspot email in the BCC to all outgoing mail, regardless of the account. This is a weakness of the extension; it doesn’t allow you to indicate the account among multiple accounts to log or track.
I have the same issue - I want only ONE email account out of 4 to be actively integrated with HubSpot in my Outlook. Please find a solution for this or the integration extension is burdensome rather than fabulous - which in theory and practice on the email account I want it to be active in is!
Not sure why this simple and important request does not get the attention from HS! It was overlooked and the community is telling them the feature to select an email account is missing! HS listen to your customers…
+3. Our team needs this as well. We each have multiple Outlook emails (office 365). I don’t want to track my personal account but I do want to track each business account separately.