Hi @DebN,
You only need to set up the HubSpot extension one time to use it in your inbox.
Thank you,
Jenny
I think you missed the question here, the fact is that you can’t log out of individual accounts in Outlook. Once you install the Hubspot add-in for Outlook it will monitor ALL of the email accounts that are set up in Outlook and there is no way to have it only track ONE email address.
This is the whole point of this thread and request!
We want HubSpot to add the ability to configure the HubSpot add-in to only monitor specific email address when its loaded into Outlook.
Exactly! There is no way to designate what email accounts to track and log. It’s allor nothing.
Jenny, you probably do not understand the community request or have chosen to ignore it. Your answer is frustrating. The feature to use HS with one email account is what is missing in your extension. If you have multiple email accounts, HS will track everything including your personal emails! This was overlooked and needs to be addressed. Capice?
Hello @GBoas, I was able to investigate more about it, and currently, HubSpot offers multiple inbox connection options. You can connect one single email address to two different HubSpot accounts, but you can also connect two inboxes into one single HubSpot accounts. At the moment we don’t have a feature to switch between accounts. The best solution is deactivating the sales plugging and using the HubSpot BCC email in the email you would like to track.
I would highly recommend you to please post this idea at our ideas forum (here).
Our product team, who monitors the forum regularly, can read your specific use case and understand why this would be a useful functionality or change. It also helps other customers facing the same issue to advocate for its implementation on your behalf by upvoting on the thread as well.
Kindly,
Pam
Hubspot SERIOUSLY you guys need to fix this!! you can see endless people complaining about this and needing to ONLY TRACK one mailbox, once you install the extension it tracks ALL inboxes, from different domains, i own multiple business and i do not want the add on to BCC any accounts which i dont want it to Bcc hubspot in.
You say put this on the forum but really isnt getting attention, every single person here wants this , signing in and out is INSANITY and your system is created to assist customers, maybe if everyone sends a message to the CEO they may actually listen!!!
the add on tracks all mailboxes, it should have facility to track only one
you are tracking multiple businesses of mine which go into hubspot for everyone to see if i dont activate the plug in ,
this is the exact reason well move to salesforce, you do not listen yet you have 49 replies to this issue and this is just the people who bothered to complain
Hello Pam, my colleagues and I all have two emails that we send email from, for two different parts of the our business. I have not found that we can log emails sent from our secondary email. Please let me know the way to do this as you have stated above that it can be done.
Would love to find a solution for this as I am expirencing the same issue!!!
You really don’t understand the issue. Please read the original post one more time.
THIS IS ABSOLUTELY NOT A SOLUTION.
You can’t sign out of individual email accounts in Outlook and signing in and out of the HubSpot app every time you want to send an email is absolutey ridicolous.
How about HubSpot simply adds three lines of code to allow us to configure which email(s) it will be tracking.
This is so obvious and so easy, that we have no idea why would HubSpot push back on it UNLESS they want to include everyone’s personal emails and if they change they would lose the revenue. That is the only logical reason why they would not choose to fix this obvious intrusion into everyone’s private information and emails.
This is not a solution as has been well documented - Just installed hubspot and have run into this. I have 4 email accounts in outlook and wish to track one. Without a solution this is a dealbreaker - anyone recommend an alternative CRM please?
We are a Hubspot agency partner, Eniture Technology, and we often do custom software work for our clients. We are looking at developing an Outlook Client plugin for a prospect to solve the problem of not being able to select a specific email account to be tracked by Hubspot which means all email accounts including personal emails get tracked by Hubspot. As far as we can tell, the only solution now is to enter the a hubspot email address in the bcc field when you want a specific email tracked. Please email me if you would like to be kept up-to-date on our progress. James.Dunton@eniture.com. Thank you.
That is NOT a solution! That is impractical, impossible foolishness!!!
Hi, this doesn’t solve the issue though? What if you have 2 Hubspot accounts for 2 Companies / 2 Outlook accounts? There is no way to do this? Seriously?? That doesnt make sense?
JACJ,
I have the same issue. I have multiple email accounts in Outllook but I only want HubSpot to “Integrate” with one of them. I don’t want Hubspot tracking my emails in my other accounts. If the addon for Outlook is not able to choose which account to work with and by default adds the BCC tracking to all new emails and tracks all incoming email to every account then I won’t be using it.
Craig…
+1 on this one. I have four email accounts in Outlook for different organizations and I only want the emails for one of those organizations (the one that uses Hubspot) getting the Hubspot bcc -- tool is theoretically great but pratically useless without this (I’m in all four accounts simultaneously all day, can’t be logging in and out for the benefit of the otherwise-awesome tool).
+1 On this. We need the HubSpot Outlook connector to have a simple configuration option that allows us to designate which FROM: emails (email accounts in Outlook) are tracked and log and which are not. This is really so simple and obvious that we need to get this on the feature request list.
This nonsense about logging in and out is not an option, and deleting the tracking copy and unclicking all the check boxes is a terrible process. Its becoming a huge problem in our company where we are having users simply rebel and not use the connector at all, many are simply pasting in the tracking email when they send, but we aren’t capturing all the emails when they forget which is really often. I can’t demand they use the app because they say we are capturing and logging their personal emails in HubSpot which is exactly what is happening.
I’m actually worried this could become a legal issue where we have some say we are intentionally tracking their personal emails, when in fact we simply don’t have a simple way of allow them to turn it off for personal emails.
And no I’m not going to demand they use another email program or app, that again isn’t the way the world works.
We need the simple “Don’t Log or Track from these accounts feature” in the outlook connector!
PLEASE!!!
I also have the same issue with 5 Outlook email addresses. Has there been a solution provided for this yet?
NO. Hubspot has simply chosen to ignore this problem. They believe that signing in and out of Hubspot every time you send a problem is an acceptable solution, which it clearly is not.
The solution to this problem is BEYOND simple, they make the connector and the connector KNOWS exactly what email address is on the email they are pasting in the tracking information. So turning it off is just a matter of checking the email and not pasting in the tracking info if that email address is not configured in the connector UI.
I’m really beginning to suspect that this has more to do with BILLING by the email address in the Hubspot system than anything else. I recently did a quick review of all the emails in our system and guess what over 30% of the emails were personal email addresses from our employees! And I’m paying for the system to track personal emails not customers?
I’m sorry but that is simply unacceptable and also its a huge legal liability.
OK what a shame it’s proving so difficult & the fact that you’re a paying member of Hubspot?! I am also but not on this (Outlook 3665) account unfortunatley & therefore I cannot get any info regrading this direct, relevant to this email add-in issue. Please let me know here if you have any luck & all the best!