When I try logging into the mobile app I get:
“Something went wrong, please try again.”
I have double checked my credentials. Does anyone know the cause?
Hey @asudaleyG,
Are you still experiencing this issue? Are you logging in using Google credentials? If you typically login using Gmail and are trying to login through the normal login screen, I would recommend trying to login using the Google option.
If this is not the case, can you send along the user who is experiencing this issue, the version of the app you’re using (iOS or android) as well as the type of phone you have. I would also recommend making sure you have the most up to date version of the app.
Thank you,
Jenny
The very first time I logged in I tried google because the app opened that automatically but I’ve since cleared data and cache and it still doesn’t work.
User: info@golden.photography
Phone: LG G4
OS: Android
App version: Latest
@asudaleyG can you try going to https://app.hubspot.com using chrome on your phone and check if the page loads?
Please let me know if you are able to log in through that screen. If you are able to, can you try logging in through the app again?
If you encounter issues after either of those steps, please let me know and I will advise on next steps.
Thank you,
Jenny
Thank you, that helped me diagnose the issue. That link wasn’t working either and I realized my phones adblocker (AdAway) was blocking Hubspot. I allowlist it and now it’s working.
Hello @AShah01,
Welcome to the HubSpot Community!
It appears that you’re experiencing a similar issue as the original poster. Could you please confirm whether you’ve attempted to log in through this link: HubSpot Login and Sign in using your mobile browser? Additionally, please verify that any ad blockers are disabled on your device. This issue often occurs when ad blockers are enabled, as they can prevent the login window from appearing.
If the issue persists, please feel free to provide the specific steps you’re taking prior to encountering the error when attempting to log in to the mobile app. This should allow our Community to further assist from there!
Sam, Community Manager