I recently logged out of my mobile app (iOS) and cannot login again.
Hubspot deleted my password after 90 days, as I am using a passkey for login. When I login via passkey I am told that I cannot log in - “please check on the hubspot webversion” (something similar, as it is written in German).
What I have tried so far:
1. Reset my password via App: Screen says “help is on the way” but no E-Mail is sent. (Account fully functional, SPAM folder empty) - I also don’t get reminders to upcoming tasks, even if all checkmarks are set in the menu. (However, I just got a confirmation that I am now member in this hubspot community).
2. Login in Chrome browser on IPhone with Passkey. Functional. A login via App afterwards, as adviced in this community, however, does not work, unfortunately.
3. Uninstalled App on Iphone. No changes.
4. Restarted IPhone. No changes. Combination of 3 and 4. Also no changes.
Any ideas are highly appreciated ![]()
Hi there @PGabriel97,
Thank you for posting to the Community! Can you please fill out the form at the bottom of this Knowledge Base? This will ping our Support team, and they will be able to follow up directly regarding next steps ![]()
Cassie, Community Manager
Thank you!
I have filled in the form ![]()