Hi all,
I have recently noticed that some of my contacts are missing.
I can still see their names in i.e. Activity feed but they seem to be completely deleted, along with their history.
I’m the only super admin so they were not deleted “manually” or assiciated to other user.
Any help would be greatly appreciated.
Thanks ahead
Hi @DSmetko! Happy to help you troubleshoot this
Could you pleqase send a screenshot of an activity feed notification from a ‘deleted’ contact and and also a screenshot of what appears when you search their email in the top navigation bar search box in HubSpot?
Thanks!
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Hi @DSmetko,
How are you verifying that these contacts have been deleted? HubSpot search can be moody sometimes. If you searched for email addresses via the search bar, I’d recommend double checking again on the contact index page (Menu > Contacts > Contacts).
Next, I’d recommend checking whether these contacts are still in the bin. Could you check whether they can be restored?
If they are in the bin, it’s a matter of figuring out who brought them there. If it was not a user, it might have been an integration. Under Settings > Integrations > Connected apps, is there any app which might be updating (and deleting) contacts?
Best regards!
Hi,
You are right. For some reason there are 200+ contacts in Bin which were deleted on April 11???
I will try to restore them.
I don’t remember deleting them and under Integrations/Conneceted apps I have Dedup / Insycle Dana Management / Outlook Calendar.
Thanks for the help
Hi @DSmetko,
I’d recommend checking your Dedup / Insycle rules then, they might be making those changes. If you’re the only user in your portal, that’s very likely the cause of the deletion.
If the steps above were helpful, you can make it easier for others to find this information by accepting my earlier reply as a solution. I’d appreciate it!
Best regards!
