Missing Certificate

Academy HubSpot Academy Support
1

Hi HubSpot Community,

I recently completed the Inbound Marketing course, including the final exam in full, and scored 47/60. I even received an email confirmation immediately after completing the test. However, when I log in to my HubSpot Academy profile now, I can’t find the certificate under “My Learning” or the course page itself.

Strangely, it shows as if I haven’t taken the course at all and is prompting me to start over from the beginning. I’m not sure if this is a technical glitch or if something went wrong during the submission.

Could someone from the HubSpot team kindly help me retrieve my certificate or confirm my course completion status?

Thank you in advance!

Best regards,

Riya

2

Hi @RViju! On the backend, I see you have a few videos and quizzes that are not completed in that course:

  • What is the buyer’s journey?
  • Developing the Buyer’s Journey for Your Business
  • What’s an example of a buyer’s journey?
  • How do you create the buyer’s journey for your business?

I recommend trying to sign into the Academy from an incognito window if you feel your progress is not reflected properly.

Let me know if I did not understand your questions or if you need additional clarification!