I am hoping to merge two users - both are me, but from different email addresses. I ideally want one total user that can be linked to my new email as well as the old.
Hey @HWilliamson35 - thanks for posting in the Community!
Can you please provide more context regarding this inquiry? Specifically:
-Are you referencing two users within HubSpot’s Community space, or in your HubSpot portal (two Contacts)?
-What are the two email addresses associated with these users?
-Do you want these users merged into one account, or are you still hoping for access to both accounts separately?
To ensure the privacy of your information, please send this context in a private message. I’ll be happy to assist you further!
Shane, Senior Community Moderator
I’m talking about two users on my internal hubspot portal - It was originally started with my company email (haylee@atxmorgagelending.com), but I’ve since added my personal email (haylee@homeloansbyhaylee.com) and it is now counting as a separate “user”. I’d like to eliminate the first company email or converge into one account. The key is that I would like everything linked to the personal account that was added second to the first.
Hey @HWilliamson35 - thanks for confirming this context!
I’d like to highlight our knowledge base article on merging records. You’ll want to specifically read through this section, which outlines what happens when you merge records together. This will walk you through everything you’ll need to know regarding capabilities and current limitations in this process.
Feel free to post any follow-up questions you may have!
Shane, Senior Community Moderator