Meetings Confirmation Email FROM issue

Smart CRM & Sales Hub Account & Settings
1

Hello,

For some reason the FROM when sending the Meeting Confirmation email is aleksa+2ejovicic=oneclick.rs@notifybf2.hubspot.com, instead of aleksa.jovicic@oneclick.rs

I already setup the email sending domain and everything, but for some reason this email is the generic hubspot email.

2

Hi @TheAki,

When you say “I already setup the email sending domain and everything”, that refers to the following two articles?

Please confirm that you completed the steps in both articles. If you did, and it’s still behaving as described by you, I would reach out to HubSpot customer support via email directly in-app – it’s included in your Starter subscription.

Best regards

3

Hi,

Yes, I did both of those.

4

@TheAki in that case, I would recommend reaching out to HubSpot support.

One last thing you could check before that is if you have an assigned Sales seat: Assign and manage seats

5

I went to support inbox and it says “Your conversations with HubSpot’s support team will appear here. To talk with Support click the ‘Help’ button at the top right.”
But there is no Help button in the top right.

6

@TheAki if you’re on a paid subscription, you can access support here:

karstenkoehler_0-1736503940883.png
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  1. Click question mark
  2. Type question and hit enter
  3. Wait for contact option to appear at the bottom

If you do not have this option, then it seems like you’re not on a paid subscription – which would also explain why you cannot remove the HubSpot branding.

7

I have a paid subscription (starter customer platform), but this is what I see for the support:

TheAki_0-1736504257707.png
TheAki_0-1736504257707.png1963×1010 74.4 KB

8

@TheAki can you please follow the step by step instructions from my previous reply? It’s all there in the numbered list.

9

I did those steps. I managed to contact support from the hubspot chatbot, but there was no option in the help part in my account:

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10

@TheAki have you hit enter after typing?

  1. Click question mark
  2. Type question and hit enter
  3. Wait for contact option to appear at the bottom
11

Yes, It appeared when I clicked enter.

But the support says that the confirmation email has to have the branding email, is that really necessary? I don’t want my clients to see the hubspot email.

12

@TheAki that is strange, with a Starter subscription, you should see that option.

@TheAki wrote:

But the support says that the confirmation email has to have the branding email, is that really necessary? I don’t want my clients to see the hubspot email.

So you were able to contact support that way?

HubSpot branding is mandatory in the free products. In the paid products, you should be able to remove it – with email authentication, connected personal inbox, assigned paid seat. I’d recommend further pursuing this with HubSpot support, this seems like a bug to me.

13

Yes, I contacted support and got:
But for hubspot notifications, all meeting reminder emails sent out to the attendees come from the @-notifybf2.hubspot.com email address. These reminder emails go out to those that have booked the meeting.

14

@TheAki I just double checked this for a few recent meeting bookings, and yes, indeed, this seems to be the case regardless of authentication. In that case, this simply seems to be the standard and cannot be changed, unfortunately.

You could request a different behavior in the HubSpot Ideas section of the community: https://community.hubspot.com/t5/HubSpot-Ideas/idb-p/HubSpot_Ideas

The product team reviews these requests based on popularity.