I sent 5 emails today, as a test, before I downloaded my full list to send to my clients. It says all 5 were emailed, however no one, including myself has received it. Can someone please give me some insight as to why it shows sent, but were not received? Thank You!
Did you already check your spam folder to make sure it wasn’t delivered there?
If it is not in spam, I would recommend looking into the “Recipients” tab on the email details page (See attached).
That will give more information on if the emails were delivered and if not, you can click in to see why they were not delivered.
Thank you for your response. My emails did go out as the dashboard had indicated, but my company’s Office 365 had it in a Quarantine email that I get late in the day, early evening. Once I released it, it was in my regular email, same way with the other 3 emails within my company. I look at the dashboard and it doesn’t show any emails were opened yesterday, now I know 3 were for sure. Is this an acurate tool, stating if the email is opened? Trying to use this a little and make sure it will take care of my needs before purchasing the upgrade. I appreciate your input on this topic, if you have the time.
Hi @MJobe,
The easiest way for troubleshooting would be checking the Recipients tab and Not sent section of the sent email.
If the contacts are listed there, you’ll see explanations as to why contacts were not sent the email. These can include the following:
Are you using the marketing contacts functionality? If yes, are all recipients marked as marketing contacts? (HubSpot will not send emails to non-marketing contacts.)
Do all contacts have an email address?
Do you have the GDPR settings enabled? If yes, you might have restricted email sends to contacts who have a legal basis for communication only. In that case, you would have to update your contact subscriptions.
Have some of the contacts previously bounced? You can check by filtering your recipient list by “Email hard bounce reason is known”. This could also be global bounces (contacts that did not bounce in your portal but three other HubSpot portals).
Did you already hit your monthly email send limit? (5X marketing contact tier)
Have some of the contacts previously unsubscribed? You can check by filtering your recipient list by “Unsubscribed from all email is equal to True”
If the contacts are not shown under Not sent, you would have to follow these steps: Understand why contacts didn't receive marketing emails
Best regards!