Hi! It would be extremely useful for my team (and I’m sure other teams) to be able to see the reason a contact is not being sent an email, as well as who those specific contacts are. I included a screenshot of the information that is currently provided, which is quite vague, and think the suggested improvement would be immensely helpful in productivity (something like “See recipients who won’t be included in this email send” & then having a column for “Reason”). Thank you & let me know if I can provide any more information!
I agree, I’m always wondering why some contacts are not receiving our emails.
BTW - this is also specifically for seeing this information prior to sending an email, rather than only being able to see it after the email has been sent. This way we can attempt to change the email address, and if needed, set expectations with stakeholders.
100% agree, we’ve wasted a heap of time trying to work out why contacts aren’t receiving emails. Should be a simple report.
this would be so helpful, even if it took you to a list of those being excluded and showed why
Yes! Why give us this information if it’s not actionable? 100% would find increased transparency helpful, with a clickable list so we could fix emails, make them marketing contacts, delete if they’ve bounced before and we haven’t cleaned them up yet, etc.
I agree with this idea as well. I think this would be super helpful! I already take out anyone who isn’t a marketing contact, so I know those people shouldn’t be listed. I would love to know what the reasons are that they aren’t receiving the email.
Hi guys 
We have this problem right now 
does anyone in the meantime has an answer to it?
Thanks in advance!
Completely agree, this would be super helpful!
I agree. The list of estimated recipents to NOT receive.
Also, the status of everyone specified to be included, with a less than perfect status.
When sending an email, under the “send/schedule” tab where you can select a list, it’ll always show you the estimated number of recipients (see the image) as well as how many recipients won’t be incuded in the email.
In addition to the “learn more” link, if we can have a link to the accounts that would be excluded from the mail, and the reasons, that would make things a lot easier to understand why they’re not included.
Currently we can find this info out only after we send the email (ie reactively) or by playing with the filters of the list (time-consuming).
Yes! I have posted about this and HS says, “Go through and check the list.” WHY? They know why they’re not sending--why make us go through and examine each contact in the list?
it would be great if, for this example, the reason why the 6 recipients that won’t be included would be visible in the results of the send
