We recently set up registration for an upcoming event using forms and payment links from Hubspot. We are noticing that the people that have registered so far have a payment status as “open” vs “succeeded” … We would love if there was a way to register and be forced to complete the payment form, to finalize registration? Individuals are showing up as registered without completing the form on the payment link.
We could also really use this feature.
Our problem is:
- Payment links have an additional field for email
- If the user puts in a different email address then the payment is associated with the contact for that email
- Because of that they are never enrolled in the workflow
- This is happening quite frequently since people and their organizations have different billing emails.
Currently we have pivoted to having all the form fields added to the payment link instead, eliminating the form. This still is not ideal as people can still put in the wrong email address, but now it is impossible to not have the data provided on a seaparate contact from the payment.
This does also have a lot of drawbacks still such as not having hidden fields, only being able to use contact/company fields in the contact/company info property groups, less styling options, etc.