Hello Community,
I’ve only seen 1 post about this, but didn’t find a solution for it: I keep losing contacts, like when I’m entering new contacts it says I have 242 and after refreshing the site there are only 208. This happens all the time, I lose about 30-40% of my contacts this way.
- I am Superadmin
- They are not deleted, means they are not in the bin
- I have no filters selected
I even downloaded they mobile app to really make sure I don’t put any filters on or something I don’t know about. It shows the same number of contacts.
Please help me
Hi @KStiebich
Kann you share some screenshots of where you seeing that number when creating a new contact and also the view (including the filters) when it tells you a different number?
Thanks
Frank
Thanks for your response, this is the only view I’m using. The number of contacts you see there decreases sometimes. It’s not like I’m looking at my contacts and got different numbers from different views, it’s just about this view where many contacts get lost. They don’t come back once they’re lost, it seems like it happens mostly while I’m adding new contacts or shortly after.
Hi @KStiebich
Are you the only user in the portal?
Could someone else be deleting them?
Frank
Yes, I am the only one, there was never any other one. I even disconnected Google Calendar to have no apps or anything in it. Still happens.
So it just happened again and I could take screenshots:
Here you can see there are 6 contacts gone again, with no filters on etc.
