I have an issue reconnecting an account. It seems a colleague of mine can’t login to Hubspot since he has not receiving a code even though it says he did receive one.
It says the code has been sent but it’s not working. We have followed the troubleshooting page, checked all the inboxes and allowlisted all the Hubspot’s IP addresses but it still doesn’t work.
We even tried resetting the password but he didn’t receive a link to that either. He has Gmail and is using Chrome.
Hi @MEBX! Welcome to the Community-- happy to have you here
I appreciate you taking the time to follow the troubleshooting for Not receiving HubSpot system or notification emails. I also recommend having them request the code via an incognito window. Ultimately, unless there is an error message from HubSpot, there likely is something preventing the mail from reaching the inbox on the receiving end.
That said, Your account has access to HubSpot Support, so I recommend opening a ticket for a more thorough investigation. The Support team can access your account from the backend to get a quicker resolution.
