For whatever reason, I can’t login through chrome. Nothing happens when I login. I reset my password and cleared my cache and history. I am able to login through Microsoft edge though.
Any suggestions?
Hi, @ScottcNJ ,
Are you logging in via an email or a SSO or Google account? Hubspot and Chrome combined have funny caching thing going on at times. Have you tried to use incognito window, as a proof of concept? Either way, try clicking on this link and see if you can log in. As you will see, I’ve added a query parameter to the URL that will prompt the browser to fetch the live version of the page, i.e. no cache will be applied as that very URL as it’s a URL you’ve never opened before.
I hope that helps,
Eli
Thanks. Signing in via incognito worked but the link doesn’t. I’ll just login incognito or use Microsoft Edge. Thanks for the help!!
Hi Zhelvea
I have a similar problem since today on all my devices.
Iphone and Mac.
Hubspot tells me that it doesnt recognise my googlemail adress anymore.
But I have worked quite some time with that account through the google login.
On the Iphone app I am still logged in my account.
But via Borwser I cant access on any device I tried your link and different browsers(Safari/Chrome/Edge) and the private mode.
Do you have an Idea what I can do ?
Here is my Hubpot ID
Hub ID {redacted}
Would be really greatfull for help.
Best Greetings
Adrian
Me too. One day, I couldn’t access the website I created on Hubspot and when I logged into my account I couldn’t sign in, but had to sign up again from the beginning. All my previous content are disappear?
Hi @nhungdorish,
Thanks for reaching out to the HubSpot Community!
I am sorry to hear that you couldn’t login and that your content disappeared.
I hope this won’t happen again, but if that’s the case, please know that you can follow all the steps of this article “Log in to HubSpot”.
And if none work, you can submit the form at the bottom of this article "Log in to HubSpot" to get help!
Also, I’d like to share “Recover your inactive HubSpot account”, depending on how long the account has been inactive, you may be able to restore it.
I hope it helps!
Thanks and have a great day!
Bérangère