Currently, if I log a call or SMS with a contact having an open task, the only option to log it automatically includes completing the task. Many clients need to be contacted multiple times, so adding a new task every time is counterproductive and makes it longer to do what I need. I then have to go to Tasks, uncheck the “completion”, refresh the page, and still verify if it still did not complete the task automatically. This has caused various tasks to go away and I’ve missed follow ups, etc. There should be a separate option just to log the call or SMS (and NOT complete the task), just like when a contact has no active pending tasks. The A.I. response to a submitted ticket reads that just the Log call button should be there, but it is not. Please go back to the way it was.
Status: Idea Submitted
Having the same issue here. I’m not sure if this is a bug or an intentional change to how calls are logged, but it is annoying.