Logged Call Attachment

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1

Hello Hubspot Community,
I’m having some issues with attachments on the Calls Activity.

In my dev instance of Hubspot (left screen) the attachment shows in the Call Log Activity, but with the exact same APIs to my customers sandbox (right screen) the attachments don’t show under the call activity. I can verify that they are associated by going to calls and adding the Attached file ID column. I’ve also verified through API requests to show the attachment in the call log properties, it’s just the UI that doesn’t seem to want to show the attachment.

Lastly the manual creation of a Call Log with an attachment resulted in the same which is what’s shown in my screenshot below. So I know this isn’t anything to do with my API requests. I’ve review user permissions and I’m stumped on where else to look to find the difference between these two environments.

Hubspot Attachment Issue.jpg
Hubspot Attachment Issue.jpg4796×1534 426 KB

2

Hey, @JimMcKinley :waving_hand: Thanks for your question. That does sound unexpected. Can you share a really_simple_example™ of a request that works and one that doesn’t, please? Or if the exact request works for one portal but not another then adding just one is fine too.

This gives our community members more to work with.

Thank you! — Jaycee

3

Hi @JimMcKinley

“This can be because the attached file is associated with a call but not with a contact, so it is not visible on the contact UI. Try associating the attachment with the contact as well, and hopefully it will be available in the contact UI.
If this still doesn’t solve your issue, then you can contact HubSpot customer support, and they can help you in finding the root cause.”

“I hope this will help you out. Please mark it as Solution Accepted and upvote to help another Community member.
Thanks!”