Hello, we are seeing contacts come in as MQL lifecycle as we would expect, but am unsure why they are becoming SQLs. The below image shows the activity and I can’t see what is happening in the workflow ‘Create Lead Contact LCS Update’. Is this happening because the sales team are attempting to call the contact? If so, am I not seeing the call activity in the list because the call is failing?
Many yhanks
Hi @SWard75,
You can check the property history of ‘Lifecycle stage’ to see which workflow changed a value, from what, to what: View a record's property history
You would then have to open the workflow and analyse its enrolment criteria and actions. If you need help interpreting, please share screenshots of both.
The workflow actions log also typically gives away why something happened: Understand your workflow details page
Best regards!
