Add the ability to define recent communication in leads. Our business utilises marketing emails as personalised sales contact, and marketing emails don’t currently show in recent communication in the lead pop-up window
It would also be nice to be able to view chats/conversations from our HubSpot ChatBot in the recent communications. These chats will turn into leads that the sales reps need to follow up on. Right now, to manage this I am logging the chat/convo with the ChatBot as an email so it shows up in Recent Communications, which I shouldn’t have to do given it’s relevance to the sales follow-up.
Second this. Would be very helpful
My company also needs this ability, we use our website forms as workflow triggers to create our leads. The emails that come in from the form submittions includes all the information on what the customer is requesting, we need to be able to see this information in the leads to be able to effectly handle the leads.