Hubspot doesn’t currently consider “conversations” e.g. live chats as activities but increasingly this is a preferred form of communication.
With the ability to create custom cards on records e.g. for contacts, I’ve recently created a separate tab that pulls through what I’m calling “direct communications” with customers - primarily emails, whatsapps, SMS, meetings and calls.
Unfortunately, the activities card doesn’t include the option to include conversations as part of this, which would be really useful and allow us to see a timestamped view of conversations within the context of other communications e.g. SMS, emails etc.