HubSpot needs a property to track the last time a contact reached out to us — whether through an email reply, an inbound phone call, or a self-booked meeting, a form submission etc.
Currently:
- Last Contacted Date = rep-initiated only
- Last Engagement Date = mixes inbound + outbound, not reliable
- No clear way to filter or trigger off true inbound interactions
For sales teams to prioritize leads, automate follow-ups, and measure responsiveness this would be an ideal property
Last Inbound Interaction Date — auto-updating, read-only, usable in filters/workflows. Would love to see this added. It would save time, reduce guesswork, and boost CRM value across the board.