In order to keep our articles in the Knowledge Base up to date, to make improvements and to be able to filter the search results of our customers, we need an export function for the insights “article health, search terms without results and most searched terms”. Alternatively, an extension of the existing export function under the “Articles” tab would be enough for us.
I agree that this is essential to be able to export the insights section reports.
It would be really useful so that I can track performance over time and updates.
I agree. It would be a necessary feature to monitor and improve the quality of contents.
Yes, we would love to be able to export our insights to understand cx behaviour.
Fully agreed here. Either an export of the articles including latest update date or a functionality to create a report on this is crucial to ensure that the knowledge base remains up to date for the customers and that support can report on this internally.
Knowledge Base and Blogs should have the same functionality. Unsure why they are treated totally different.