I’m sorry to say it, but I feel like this app just keeps getting worse and worse over the years. There are continuous issues which feel like should have been resolved by now.
I am still having the issue I’ve been having for a year plus now, where I create a deal, and I move it between dashboards. For example, if I have a cake order which is in “delivery/pickup”, and it’s close date is set to March 28th, I move said deal over to “completed” and it changes its own close date to the day before or a few days before. Causing me to then need to go back into the deal, and switch the close date back to what I had it set to. It is always changing itself to previous days for some reason. It’s nothing in the settings, as I have checked over all of my settings regarding close dates.
The newest issue as well is after I create a note within a deal, and then exit that deal and go back to my dashboards, the keyboard is not going away. I then need to close out of the app completely, re launch the app and continue what I was doing.
I will attach photos here.
I’m sorry you’ve been dealing with these issues for so long—it definitely sounds frustrating. Here are some troubleshooting steps that come to mind:
1. Close Date Changing When Moving Deals Between Stages
HubSpot automatically updates the Close Date when a deal is moved to a closed stage (e.g., “Completed”). While you’ve already checked your settings, it’s worth reviewing this specific setting:
Check Deal Close Date Behavior:
Go to HubSpot settings ( in the top right).
Navigate to “Objects” > “Deals” in the left sidebar.
Select “Pipelines” and open the relevant pipeline.
Look for automation settings related to the Close Date. Some pipelines have automatic updates enabled when a deal moves to a closed stage.
If enabled, disable any automatic Close Date updates and save changes.
If this setting isn’t the issue, try creating a test deal and moving it through the pipeline while monitoring when the date changes—this might help pinpoint the trigger.
2. HubSpot Mobile App Keyboard Not Dismissing
The keyboard issue you’re experiencing sounds like a potential bug. Here are a few steps that might help:
Basic Troubleshooting Steps:
Force Close & Restart the App → Swipe the app closed and relaunch it.
Check for App Updates → Go to the App Store (iOS) or Google Play Store (Android) and see if there’s an update available.
Clear Cache & Data (Android Only):
Go to Settings > Apps > HubSpot
Tap Storage & Cache > Clear Cache (Don’t select “Clear Data” unless you want to reset the app completely).
Reinstall the App → If the issue persists, try deleting and reinstalling the HubSpot app.
in the top right).