JIRA token not populated

Marketing & Content Hub Lists, Lead Scoring & Workflows
1

Background:
I am setting up a workflow to notify my service team through emails on some particular tickets. The notification consist of JIRA tokes such as JIRA issue ID and JIRA issue links. These tokens are not populated in the emails created eventhough the said tickets already linked to specific JIRA issues.

Details:

This notification workflow (call is workflow B) come after another workflow (call is workflow A) that creates JIRA issues for any particular tickets.

What we found is that JIRA token will be populated in worklow B if the JIRA issue was associated manually in ticket section.

But if the JIRA issue is created by workflow A, JIRA token will not be populated in workflow B, even though the same ticket has been enrolled multiple time manually in workflow B.

Attachments:

1. Jira issue link is not populated though JIRA issue is already created and linked automatically by workflow A.

MQayyumHalele_1-1659598959994.png
MQayyumHalele_1-1659598959994.png530×386 29.7 KB

2. Jira issue link is populated when the same ticket manually connected to the same JIRA issue created by workflow A.

MQayyumHalele_0-1659598940261.png
MQayyumHalele_0-1659598940261.png538×334 30.1 KB

2

Hi @MQayyumHalele

Thank you for reaching out and for the details!

This does like a complicated set up/issue - for this I would recommend connecting with HubSpot Technical Support, as Support is included in your subscription and they will be better able to troubleshoot this further and provide real-time assistance for this matter, where you are able to share screenshots and specific examples about this.

Thank you!

Best

Tiphaine