Hello HubSpot Community,
I wanted to reach out to you all regarding a persistent issue I’ve been facing with custom workflow actions in HubSpot. I hope that by sharing my experience here, I can shed some light on the problem and potentially attract the attention of developers who might be able to assist.
Here’s a breakdown of the issue I’m facing:
Description of the Problem: When I pull data for the custom workflow actions via the API, I can see that the labels are fully updated. However, when I navigate to the actual workflow in the HubSpot interface, I find that the labels for these actions are either outdated or completely missing.
Observations and Context: To provide more context, let me share some specific details about the situation. The custom actions I’m working with have the following attributes according to the API data:
- ID: 32043313
- Revision: 14
- Published: 1
- Action URL: [URL]
Here’s a snippet of the API data for reference:
{
"inputFieldLabels": {
"SMS Content": "SMS Content",
"Send From": "Send From",
"Send Delay": "Send Delay"
},
"inputFieldDescriptions": {
"SMS Content": "Message content to send to the Contact.",
"Send From": "Select who the message will be sent from. This will be the selected user's phone number in RMC.",
"Send Delay": "Specify a range like \"5-15\" and the message will be delayed some amount between 5 and 15 minutes."
},
"actionName": "Send RMC SMS via Deal 1.95 (Bros)",
"actionDescription": "This workflow will send an SMS to associated Contact from the specified \"Send From\" setting",
"actionCardContent": "Send an SMS to a Contact"
}
In addition, I’ve noticed that the functionality of the “Send Delay” field works as expected, and it was part of a recent label update. Therefore, it seems that the issue is isolated to the labels I see on the workflow edit page.
Previous Experiences and Expectations: In the past, I’ve experienced delays in label updates, sometimes taking minutes or even hours to reflect. However, in this case, I find it strange that the labels for the 1.94 version changed from 1.87 around the same time as the 1.95 revision. Considering the last update to these actions was a week ago, I expected the labels to have refreshed by now.
Seeking Assistance and Collaboration: I’ve reached out to HubSpot Support, and while they have been helpful in documenting the issue, they are unable to troubleshoot custom-coded actions directly. They have mentioned that there’s a possibility they won’t be able to resolve the problem from their side.
Therefore, I’m turning to the HubSpot community in the hope that someone with expertise in custom workflow actions or API integration might be able to shed some light on this issue. If you have encountered a similar problem or have any insights or suggestions, please share them in the comments below.
I appreciate your attention and assistance in resolving this matter. Let’s collaborate and work towards finding a solution together.
Thank you, Mike