Issue with logging into the Breeze mobile app

Smart CRM & Sales Hub Breeze & Other AI-Powered Features
,
1

Hi,

we are experiencing issues logging into Breeze Assistant on mobile phones. We have two-step verification security in place, and the mobile CRM application works well, but unfortunately, when we try to log into Breeze, an error pops up in the Breeze application saying ‘something went wrong, please try again later’. The application itself does not wait for identity confirmation sent by the CRM application.
Has anyone had a similar issue and found a solution?
JW

2

Hey @Jacek

I can’t say that I have faced a similar problem before. I believe you should reach out to HubSpot support for this.

3

Hello @Jacek, and thank you for posting your question!

I found a Knowledge Base resource that should help troubleshoot your issue with the Breeze Assistant:

I’m also tagging a few community experts for additional insight. Hey there @KlemenHrovat @CarolinaDeMares, and @amjadkhatri , I hope you’re having a great week! Any additional ideas here?

Thanks

Victor

4

Thank you. I think that’s a good idea. I thought the problem was somewhere in the settings. I will definitely contact them. Thanks for the suggestion. Good luck!