Issue with Certification – Practical Exercises Marked Incomplete Despite Completion Body

Dear HubSpot Academy Team,

I hope you are doing well.

I recently completed the HubSpot Sales Software Certification exam and scored 40 out of 45. However, I continue to receive the message stating that I still need to complete the practical exercise(s) in order to receive my certification, even though I have already completed the required exercises (creating a task and creating a deal).

I have double-checked my submissions and confirmed that all exercises have been completed. Could you please review my record and help resolve this issue?

Thank you for your time and assistance.

Best regards,
Ankur Mishra

Hello @AMishra61 ,

Thank you for reaching out to the academy support team! I’m happy to help out with this. I just pulled your certificate and it looks like it was awarded 4 hours ago. Can you check on your my profile tab in academy to download the certificate?

Thank you!

The Academy team