IP country

Smart CRM & Sales Hub CRM
1

Hi,

I’m using the IP Country property to fill our own custom Country property using a workflow. But sometimes I get an error:

  • The contact property couldn’t be copied. The record doesn’t have this property or the property doesn’t have a value.

Is it possible there is a delay in the creation of the IP Country when a contact is created?

2

Hey Stijn,

I can’t see the records you’re enrolling into the workflow, but my guess is that the “IP Country” field is empty for those records. If a lead didn’t come in via a hubspot form, your CRM likely hasn’t had a chance to identify their I.P. address and therefore their country.

Some alternatives to consider:

  • An enrichment tool that pulls from their company domain (think Clearbit, Zoom Info, etc)
  • If you have their phone numbers, you can map specific area codes to countries using a workflow and the Phone number “Starts with” logic. This would require proper phone number formatting as well.

Hope this helps,

Tyler

3

We collect incoming Lead information using a bonafide HubSpot form and the ip country property for most of the countries of the world are captured … except for the United States of America. Does anyone have an explanation for this phenomenon? We are working from Israel.