Well, I will summarize the bug.
1 - The IP country/ city changed for my colleague’s city/country.
2 - The contact email on HubSpot is our client’s email and not my colleague’s email.
3 - I picked an example that changed on 06/16, and looking at properties, the unique property with this date is the last open email marketing.
4 - He opened a previous email to copy a title. His email is on from
Does anyone know what happened or what I can search for to better understand? This happened 22 times throughout the year is a small number, but I would like to know.
Hi @MarcosBarcelos,
@MarcosBarcelos wrote:
2 - The contact email on HubSpot is our client’s email and not my colleague’s email.
This part sounds like the contact record was incorrectly overwritten. Can you please check the field history for the Email field? View a record's property history
This can happen if contacts are merged through form submissions, see here: https://community.hubspot.com/t5/CRM/Contact-overwrite-issue/m-p/1071628
Best regards