Does anyone else have issues with invoices being generated on the wrong date? I changed the account’s UTC time to what was recommended 0:00 (which still makes no sense). I have subscriptions charged on the 1st of the month, but the invoices and payments are being generated prior to the 1st which is creating a massive accounting nightmare.
Support/customer service has been less then helpful. thanks in advance!
Hi! I think I found this was menioned in another post here in the community. This is very likely about timing rather than a wrong date. In this thread someone found that subscription invoices are created on the billing date at the same time of day the subscription record was originally created: Scheduled Subscriptions – Invoice creation time. There’s no fixed time like midnight.
If your billing dates are processed in UTC and you’re in a time zone behind it, that time of day can push the invoice onto the previous date locally. For example, a subscription created at 6pm in New York is created at 11pm UTC. When it bills “on the 1st”, the invoice gets the 1st’s date in UTC, but shows as 6pm on the 31st in your local time and in your accounting system. It also explains why some invoices are fine and others aren’t: it depends on what time of day each subscription was set up.
To check, pick one early invoice and compare its created time with its subscription’s created time. If they match, this is the cause. I hope this helps!