Invalid enrollment criteria

Marketing & Content Hub Lists, Lead Scoring & Workflows
1

Hi,

I’m having issues with the workflows. I have setup a workflow that sends and automated thank you email to anyone who completes our contact us page or any product page form on our website.

It was working fine, but recently has been flagged for having an error. I tried setting it up again because I could not see what the issue is causing it to fail. However, every time I try and set up the Trigger from scratch it gives me the following message. I’m using form submission and selecting the correct forms, which are working fine, as the trigger.

SMilne9_0-1647333288588.png
SMilne9_0-1647333288588.png1913×604 72.1 KB

I’m not sure what is causing the issue and need to find a way of correcting it. Does anyone have any recommendations for me to try?

Thank you.

Stuart

2

Hi @SMilne9,

Have you tried this in another browser? Some of these errors are browser-related, so another browser or clearing cache/cookies can help.

Also, some browser extensions can conflict with HubSpot. If everything’s working fine in another browser, try disabling/enabling the extensions one by one to identify a potential conflict.

Lastly, if this persists, I’d recommend reaching out to technical support via the purple in-app help widget in the bottom right corner.

Best regards!