/integrators/timeline/v3/events returns 500 HTTP error code

Developer Support APIs & Integrations
1

Hi! Our app (in Account: 401758) started to get HTTP 500 when the /integrators/timeline/v3/events endpoint is called.
Response body does not give any details about the errors:
{“status”:“error”,“message”:“internal error”,“correlationId”:“6a933eb7-d6bb-4b87-8f73-ac02aa5ceb06”}

{“status”:“error”,“message”:“internal error”,“correlationId”:“e320db5b-8400-4786-a4dc-b8dfb1186000”}
{“status”:“error”,“message”:“internal error”,“correlationId”:“473a867c-b4ab-4a1b-888b-de3a4f432dc5”}
Can anyone help me with this issue?

2

Hi @RKalinouski

Thanks for sharing the details (and the correlation IDs) — 500s on the timeline events endpoint can be really disruptive.

I’d like to pull in a few Community members who are subject matter experts in the Timeline Events API and HubSpot integrations.
@BrandonWoodruff @jpsanchez @RubenBurdin — hope you’re all having a great week! Have you seen recent instances of /integrators/timeline/v3/events returning intermittent 500s with only “internal error”? Any known outages, common triggers, or best next steps for escalation using correlation IDs would be greatly appreciated.

Thanks in advance for any guidance you can share.
Best,
Victor

3

Thanks @Victor_Becerra.
Any thoughts from mentioned experts @BrandonWoodruff @jpsanchez @RubenBurdin?

4

Hi @RKalinouski ,

Thank you so much for your patience.

To help figure this down, could you share the exact request URL you’re using (with any auth or keys removed) and confirm which HTTP method you’re sending?

In the meantime, here’s some relevant documentation for context:

Please let me know if you have any more questions.
Thanks!
Victor